EPACK 3YR NBD Onsite with Activ F/ DEDICATED PERSONAL COMPUTING

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Features:

• HP TechPulse predictive and proactive alerts and notifications
• Hardware health monitoring, provides updated fast health checks on devices in your fleet
• Hardware device information – including BIOS and firmware updates
• Auto-ticketing – for hard disk drives & batteries needing replacement
• Remote problem diagnosis and support
• Next business day onsite hardware support [1]
• Replacement parts and materials
• Firmware updates for selected products

Benefits
Fast response times
Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions
Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime
Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.